At HideSSH, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect your data when you use our tunneling services.
By using HideSSH services, you agree to the collection and use of information in accordance with this policy. We will not use or share your information with anyone except as described in this Privacy Policy.
Your privacy is important to us. We implement industry-standard security measures to protect your personal data.
We collect information to provide better services to our users. The types of information we collect include:
Account information: username, email address, and encrypted password
Payment information: billing details and transaction history (processed securely through third-party payment processors)
Communication data: support tickets, emails, and feedback you send to us
Connection logs: timestamps, server locations, and bandwidth usage
Device information: IP address, device type, and operating system
Service usage: protocol preferences, server selections, and feature usage
We use the collected information for various purposes to provide and improve our services:
To provide, maintain, and improve our tunneling services
To manage your account, process payments, and handle subscriptions
To respond to your inquiries and provide technical support
To monitor for security threats and prevent abuse of our services
To analyze usage patterns and improve our service quality
To comply with legal obligations and protect our rights
We implement comprehensive security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
We retain your personal information only for as long as necessary to provide our services and comply with legal obligations.
Account Data: Retained while your account is active and for 30 days after account deletion
Connection Logs: Automatically deleted after 30 days for privacy protection
Payment Records: Retained for 7 years as required by financial regulations
Support Communications: Retained for 2 years to improve our customer service
You have certain rights regarding your personal information. You can exercise these rights by contacting our support team.
Request a copy of your personal data we hold
Correct inaccurate or incomplete information
Request deletion of your personal data
Limit how we process your information
Receive your data in a portable format
Object to certain types of processing
We may use third-party services to help us provide and improve our services. These services have their own privacy policies.
If you have any questions about this Privacy Policy or how we handle your personal information, please don't hesitate to contact us.